Woodless Charcoal Pencils 3pc - Mont Marte
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Delivery and Shipping
Delivery and Shipping
Shipping Fees:
- Free shipping on orders over $100 within Auckland.
- For orders under $100, a shipping fee of $5.99 applies.
Rest of New Zealand Shipping Fees:
- Free shipping on orders over $150 across the New Zealand.
- For orders under $150, a shipping fee of $7.99 applies.
Click and Collect:
- Orders are ready for Click and Collect within 24 hours at no additional cost.
Note: Please take note that some bulky items are not eligible for free shipping or the standard shipping rates mentioned above.
Our inventory is located in New Zealand, and we typically process orders every business day, excluding weekends and public holidays. Normally, the delivery period ranges from 2 to 4 days.
Orders are typically shipped within 24 to 48 hours on business days. You will receive an email notification once your order has been dispatched.
RETURNS POLICY
Should your purchase not meet your satisfaction, you have the option to return unopened and unused items for a refund or exchange within 14 days of receiving your order. It's important to note that the postage costs for the initial order and the expenses incurred for returning the item to us will not be refunded. In the event that the products were faulty or were sent to you in error, we will provide a prepaid courier label for you to facilitate the return process. Kindly be aware that we can only accept returns for items that are unopened or unused unless the item itself is faulty. For any return requests, please reach out to us initially. When sending returns, please include a note with your order number and your preference for a refund or credit note. Visit our full refund policy page for more info.
Address for Returns:
Glowish
4/152, Lansford Crescent, Avondale, Auckland 1041
If your order does not meet your satisfaction, please contact us, and we will do our utmost to resolve your issue. 🙂
Description
Description
Mont Marte Signature Woodless Charcoal Pencils are made superior grade charcoal. Use the woodless charcoal pencil on an angle for broad strokes or with the sharpened point for fine details. Create highlights with a kneadable eraser.
Note: Do not sharpen pastel and charcoal pencils with a regular sharpener. We'd recommend using a sharp hobby knife (under adult supervision). Sharpen away from yourself slowly and at a slight angle for best results. For a finer point try using a sandpaper block or fine grade sandpaper. Apply gentle pressure and move it backwards and forwards on the point while rotating the pencil to evenly sharpen each side.
FEATURES
- 3 grades of charcoal - soft, medium & hard
- Lacquer coated for clean handling and have a solid weighty feel
- great for adding detail to charcoal illustrations.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the New Zealand only. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping typically takes 2-4 business days. We usually ship the next business day. Our shipping charges are fixed based on the location, whether it's in the city or rural areas. Additional charges may apply for bulky items, and the price will be available at checkout.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Ordering
Can I cancel my order
Can I cancel my order
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Location
Where is your store located?
Where is your store located?
Glowish is located at 4/152 Lansford Crescent, Avondale, Auckland 0600. Please call us at 09 884 8236 or message us if you are planning to visit
